Crew Resource Management. Report(2000 words)- Using the model designed Essay

Crew Resource Management. Report(2000 words)- Using the model designed by Professor James Reason, write a report on the - Essay Example and information about the dangers of Pump A had been misplaced, through the change of staffing which occurred overnight, thus the cause of the explosion when Pump A was turned on and gas began to leak out of the network of piping on the rig. Professor James Reason developed a model known as the Reason Error Prevention Model or the Swiss Cheese Model which suggests that gaps in process or management can lead to on-the-job hazards or accidents (in an environment such as Piper Alpha), with these gaps requiring closure in order to provide effective management and successful adherence to process guidelines. This report identifies certain managerial and process breakdowns which occurred in 1988 on Piper Alpha in order to highlight how better to manage organisational risks, especially in an environment prone to dangerous hazards. Reason’s model suggests that human error is a natural evolution in any business environment and should be considered when creating a leadership or management model. Lack of concentration, carelessness or forgetfulness are human failings and are going to be present in the organisational design, thus leading to undesirable business outcomes. Further, Reason claims that â€Å"adverse events are the product of latent conditions (pathogens) within the organisational system† (Reason, 2008, p.7; Jeffries, 2005). By this, Reason means that even the most detailed and sophisticated management models, maintaining a strong focus on safety and adherence to policy, can still be interrupted by humans or organisational pathogens and lead to workplace hazards. At Piper Alpha, the disaster cost the company $1.4 billion in USD (Peterson, 1991). The pathogen which existed during this time period was failure for safety workers and managers to perform follow-up with on-duty managers after changing shifts overnight. Even though the permit system had been established to ensure that machinery experiencing maintenance was isolated and closed off, shift leaders did

Operations, Logistics and Supply Chain Management Essay

Operations, Logistics and Supply Chain Management - Essay Example A series of rounds are scheduled in which managers or other group experts answer a preliminary questionnaire. In later rounds of discussion and analysis, a group facilitator is selected to summarize the questionnaire data, allowing peers to make adjustments to their forecasts based on the information provided (Rowe and Wright, 1999). Through various rounds, answers become more correlated and streamlined as responses become congruent, ultimately leading to an established criterion and the mean totals of responses become the norm for quality initiatives or problem solutions. The advantage of this method is that having multiple members with various experiences working together provides for a broader scope of ideas and forecasts than through individual analysis. A disadvantage of this method is that members of the group can be misinformed which creates uncertainty and brings questions to reliability of responses. The time series approach is also used, which relies on historical forecasting data to make current determinations. The disadvantage in this case is that current market conditions may be radically different than previous quarters or years. The advantage of this approach is that it is founded on actual data that provides for rational predictions. A final method is market research. This could involve questionnaires or interviews with customers to determine attitudes in a key market segment. The disadvantage of this method is bias introduction from consumers. An advantage is that it provides real sentiment about the brand or product features that can assist in predicting competitive advantage or output demand. A Bad Design Beware of Scalding Splash-Back! Slow-brewed tea and coffee lovers beware! This product is hard to get a handle on. Twist and shout, it’s as easy as a flick of the wrist. When attempting to pour oneself a delicious cup of their favorite hot beverage, the angle of descent is highly illogical. It is reasonably rational to assume that one would pour a liquid away from themselves to avoid burns, though such self-protectionism might be a tall order with this particular decanter. This product would require some form of research and development and also a molding system to ensure quality and also to establish the most effective production process. Was the company recruiting the Mad Hatter, Alice and the White Rabbit when determining the most practical design for effective consumer utilization of this revolutionary and innovative decanter? Um, clean cup, clean cup! Move down. This product truly misses the mark in satisfying quality control and effective market consideration. This would be a more effective product if the potential liabilities to consumer safety had been considered; a risk management model that is concerned with potential litigation for neglect in design. It is illogical for a company that produces a product like this to believe that this design would fulfill customer needs and provide the necessary benefit to guarantee sales. Most people in society that drink tea and coffee rely on automatic machines and not decanters, thus this market is already limited and a niche market to begin with. Such a bad design builds a poor reputation on the market and, when the business discovers this is the reason for its diminished sales volumes, will likely add considerable costs to the production process to adjust assembly and molding for the pot. Controlling Public School Output Quality The first step in controlling quality would be to conduct a large scale qualitative research study using a very large randomized sample of graduates from various public schools. Questionnaires and interviews should be developed asking questions about perceptions of instructor quality,